Loyalty Rewards Terms & Conditions
Earn 1 point for every $1 spent on a single receipt. Points are awarded only on à la carte services, gift voucher purchases and retail product. Points are not awarded for credit purchases, credit redemptions, corporate voucher purchases, voucher redemptions, discounted services or promotional services. Points are calculated based on the net amount, excluding GST. Points are non-transferable, non-shareable and non-replaceable. Points cannot be exchanged for cash or combined with other promotions. Points cannot be credited for past visits or previous transactions.
Customers are responsible for checking their points balance from the day after their visit. Customer may redeem points using their own account only. Points redemption discount can only be shared with a maximum of two persons: One registered member and one guest. Non-transferable and cannot be applied to multiple customers or group bookings.
Redeem 550 points for 10% off, 650 points for 15% off or 850 points for 20% off. Redeem 100 points for a one-time 50% Birthday Discount on one 90-minute massage, strictly within the customer’s birthday month. Points redemption discounts are applicable only to à la carte services and spa treatments. Not valid for retail product purchases, spa credits or vouchers. Point redemption discount (10%, 15% or 20%) is limited to one treatment and one redemption each time.
Birthday Discount Terms & Conditions: We do not track customers’ birthdays or send reminders. Customers are solely responsible for monitoring their own birthday month and requesting redemption of the Birthday Discount within that month. Birthday Discount requires 100 points to redeem and is valid for one 90-minute massage only, strictly within the customer’s birthday month. The 50% discount applies to the 90-minute massage price only and does not apply to add-ons or other services. No extensions or changes to the service or duration are permitted. Valid identification is required for redemption. The discount applies only to the registered customer’s name and mobile number and is non-transferable.
Only one redemption is permitted across both outlets. Any additional or duplicate redemption will be charged at the applicable full price. Discounts cannot be applied after payment has been made. Failure to redeem the Birthday Discount within the customer’s birthday month will result in forfeiture. No extensions, carry-forwards or exceptions will be granted.
The programme is valid from 1 January 2026 to 31 December 2027. T&C are final and non-negotiable.
