Our boutique massage offers services to both changing areas that are provided for both genders.

All customers are required to sign in upon entering the boutique massage premises, this applies to regular customers who have visited our premises frequently. The management reserved the right to refuse entry for any customers who refuse to sign in. It is a serious offence for customers found not signing in during their visit under the law.

All customers will need to provide customer information to enable the management to perform internal administration and marketing activities such as contacting customers, billing, monitoring of treatments, etc. All customers also need to fill up a simple health questionnaire to help the spa assess your health conditions so that we are able to recommend the appropriate spa treatment for you. Please be assured that we will treat the customer information as confidential.

If you are feeling unwell, are pregnant, have high blood pressure, allergies or any other medical complaints or condition, please inform our receptionist/therapist. This will help us recommend appropriate treatments or take necessary precautions. Please note that all treatments are taken at your own risk. If you have any doubt, please consult your doctor in advance. This applies to both conventional and homoeopathic treatments, especially as essential oils may adversely affect you.

To keep the premises clean, our customers will have to leave their footwear.

Our staff will guide you to change into the appropriate attire prior to your treatment. Customers are required to keep any valuables items by their side at all times. We strongly advise you to not wear jewellery and/or valuables during your visit as they may need to be removed during the treatment. The Management accepts no responsibility for the loss of money or valuables of any kind brought into the boutique massage premises.

As all our customers come to the boutique massage for relaxation and rejuvenation purposes, we will appreciate that our customers can refrain from speaking loudly in the spa. Mobile phones and electronic gadgets are required to switch off or switch to silent mode before entering the treatment areas. Please respect the privacy of all our customers.

Please note that smoking is prohibited on the premises, in accordance with Singapore Law.

No outside food or drinks is allowed on the premises.

To help us better schedule our appointments so that you can have your desired time slot, we recommend that our customers contact us at least one day before their preferred treatment date. While we may not be able to guarantee that we can accommodate your desired slot, we will do our utmost to commit our resources to meet your preferred schedule. To be fair to our massage consultant/therapist, customers are not allowed to choose any preferred consultants/therapists as this will interrupt the therapists’ working order. The management reserved the total right to allocate any consultant/therapist to the customers.

Please arrive at the boutique massage at least 15 minutes before the appointment time. Late arrival may result in a shortening of the treatment time, as we need to continue to cater to the next customer. The management reserved the right to reduce the treatment time or refuse to serve any non-punctuality customers. Should you be expected to be late, please contact the receptionist earlier so that appropriate adjustment may be made.

No show or any cancellation made less than 3 hours before the appointment time 

The management seeks the understanding of customers to refrain from changing their minds about the type of treatment they want after informing the massage consultant/therapist as some of the treatments require ingredient preparation and once the ingredients are prepared, we are unable to change the treatment for you.

Our boutique massage accepts cash and all major credit cards. All prices are quoted in Singapore dollars. It includes the provision of service, use of treatment premises, materials used, and GST.

For customers who take up our credit purchase packages, please read the credit purchase terms and conditions accordingly.
Sabaai Sabaai values and guarantees the satisfaction of our customers by the quality of goods and level of services rendered. Customers may request a different therapist if they are not satisfied with the therapist assigned or have the option to stop the massage within the first ten minutes. Upon completion of the full treatment, the customer is liable to make the full payment. A prepaid credit customer who wishes to return or refund a purchased prepaid credit or gift voucher can always do so within a cooling period of 5 working days (excluding Saturdays, Sundays and Public Holidays) of purchase for a full refund. All discounts, promotional and complimentary bonuses will not be included in refunds. If any or part of the pre-payment has been utilized, the remaining balance will be refunded. Refund will not be granted for any ala–carte services.

Refund For prepayment partially consumed within 5 working days we provide a cooling period of 5 working days (excluding Sat, Sun and Public Holidays) The refund is calculated after deducting the services used based on ala-carte rates. • Refund for prepayment partially consumed after 5 working days the refund is calculated after deducting the services used based on ala-carte rates with a chargeable bank fee of five percent from the original credit purchased amount. • Refund for prepayment not consumed after 5 working days will be refunded with a chargeable bank fee of five percent from the original credit purchased amount. From the date of purchase upon presentation of the original transaction receipt. We will only accept unopened products in their original packaging for refund or exchange. Customers are allowed to choose a prepaid credit of an equivalent value for exchange. All refunds will be processed, and payments will be made within fourteen days of such requests. Prepaid credits are non-transferable and cannot be combined with other promotion or vouchers. All prepaid credits signed has one-year validity from the date of purchase. Prepaid credits customers are required to place a deposit of ten dollars for the smart tag upon purchase of prepaid credits. The deposit is refundable upon the return of the smart card. Damage or lost smart card is chargeable at ten dollars per tag. It is mandatory to bring along your smart tag for verification and for us to access your prepaid credit records on every visit.